Telesys Voice and Data Blog

The sad truth about computers is that when they inevitably break, you have to get them fixed; or, you have to order a new one. When PCs started to be utilized for mass productivity, however, businesses had to find a better way. It’s been years since the first managed services provider hung out their shingle, and over that relatively short time the managed services industry has grown to be a $150 billion-a-year industry. The combination of IT becoming an important part of nearly every business resulted in the obvious demand for affordable IT support. This trend has seen many businesses cutting IT staff to make way for outsourced managed services, and all it provides. A problem that both businesses, and the MSPs that they hire, face is that computers eventually break.

For years now businesses have had to set aside capital to fix and replace their information systems; capital that could be better served invested elsewhere. Managed services tries to put a flat rate on every piece of IT you need managed and comes up with a consistent billable figure that not only allows a business to plan their operational IT budget more accurately, but allows them access to the expertise they may have lacked without a dedicated IT administrator. MSPs form of proactive maintenance can go a long way toward providing the kind of longevity that any organization would want from their hardware; but, while we can do a lot to protect your systems from failure, there’s no way to definitively know when a piece of hardware is going to fail.

When technology breaks, it leaves a hole in your functioning business that has a cost attached to it. If it's a switch or a router, or even a workstation that needs to be replaced, it’s cheap enough. The cost to replace an in-house enterprise server, however, is between $5,000 and $20,000 dollars. Couple that with the fact that hardware prices that had been dropping for a decade have begun to rise, it suggests that it won’t be getting cheaper to replace a physical server unit anytime soon. At Telesys Voice and Data, we like to think of ourselves as solution providers, and today there are more options than ever for the housing, management, and maintenance of an organization’s computing infrastructure, including storage and applications.

When your server is about to fail, and you need a new one, buying a new one has to be a no-brainer. So how do you go about it? How do you get the data from the old hardware to the new hardware? What about networking? With so many factors to consider, relying on the experts is a must. If you have in-house technology professionals, they probably have this process worked out as to not cause the business a lot of additional problems. After all, a failed server carries with it enough anxiety without the additional fear that goes with not being able to do the work that is required to sustain profitability. But, if you don’t have dedicated IT personnel on staff, the process might get a little overwhelming.

Let’s assume that (for this example) your organization’s file server is about to fail and you don’t have any contingency in place. What variables do you need to consider?

1. Are you backed up?
2. Do you have failover?
3. In-house or Cloud
4. Migration plan: RTO & RPO
5. Functionality and Security

Are You Backed Up?
Has your organization put in place a backup function? Before we start in on a new server, every business should be utilizing a comprehensive backup and recovery system. Not only do you protect your data (one of the most lucrative assets your business has), but it also gives you failover options that many organizations might not have. Our Backup and Disaster Recovery system features incremental backups and the ability to use the device as a failover server, so your business isn’t dealing with sustained downtime while you replace or repair your server.

Do You Have Failover?
A failover system is a system in place that allows you to protect your organization from system failure. By having a system to continue to access critical data, you can keep business moving while you replace or repair vital hardware. As stated above, our BDR gives temporary failover server capabilities to ensure the smoothest transition you can expect.

In-House or Cloud?
The big decision many businesses have to make nowadays is where to host your server. There are pros and cons to moving your infrastructure to the cloud, as today a well-designed-and-implemented cloud server is often more beneficial depending on the needs of your organization. The average business has multiple servers, so when one is on the verge of failure (or fails outright) and you are forced to use your failover platform as a temporary server, considering a move that will allow you to manage to get the server up and running again efficiently has to be a consideration. There are many cloud-hosted options to consider. Performing the cloud vs in-house determination. When your hardware gets old (or your software is), you have to start to consider your options. Let’s look at some variables you should be cognizant of when deciding whether or not to move your computing infrastructure offsite.

In-House Computing - The traditional method of computing, some would argue, is tried and true. You purchase the hardware outright, you license the software you need, you equip it with the storage you need, and you manage and maintain it in house. The server unit itself is a big expense, but most small to medium-sized businesses could justify the purchase if it was between losing data and continuing efficient production. You have to ascertain what the costs are and see if a new onsite server is cost effective for you.
Cloud Computing - If your computing infrastructure needs to be replenished, there are several great cloud-hosted computing options your business could consider. From affordable public cloud solutions to resource and capital intensive private cloud solutions, the cloud has options for any business that needs to upgrade their computing infrastructure. The cloud also helps organizations that want to put an emphasis on remote work and collaboration.

Migration Plan: RTO & RPO
When migrating data onto a new server from backup, you need to understand the costs of doing so. That’s why disaster recovery experts have defined the necessary metrics you need to understand when recovering data after a server failure (or any major data loss incident). They are Recovery Time Objective (RTO) and Recovery Point Objective. (RPO). In the context of data recovery, the RTO is a measurement of the amount of time your business can go without storage or applications while they are restored, while the RPO is a measure of how far back data recovery needs to go to get your organization up and running efficiently. Typically the two values work against each other, so determining how much data you need and how fast you’ll need it by to keep your company functional becomes extremely important.

New and Old, Side-By-Side
Once you have your new computers up and running with all the software and appliances configured, make sure to leave your old system up (if possible), even if a hardware failure is imminent. This will allow you the time to ensure that your new server is working optimally when it matters most. After you’ve ironed out all the kinks, you then can shut down and recycle your old server.

There are many more tips and tricks we can give you to ensure that in replacing your old technology, you are getting powerful, effective, and reliable upgrades. For more information about proactive managed services that can tell you if it’s time to refresh your hardware, call the IT professionals at Telesys Voice and Data today at (800) 588-4430.

Selecting a managed service provider should be like selecting any employee. You need to make sure that your expectations are going to be fulfilled, and that your selection will be there when you need them to be. However, the criteria you examine your potential IT service provider by should be a little different than how you evaluate your other prospective team members.

With 2017 on its way out, there are many great technology solutions that businesses can take advantage of. Some of the most notable topics in business technology in recent years include business intelligence, artificial intelligence applications, and machine learning. What are some of the most important technologies that you’ll want to keep in mind for the 2018 business year?

You’ve used a mouse for years, but do you know of all the neat little tricks that it’s capable of? We’ll show you just how much you can get done with your mouse.

Have you ever felt like talking to someone in the technology industry was like speaking with someone who spoke a different language? You’re not alone. It’s no secret that the IT industry loves their jargon - and has dozens of buzzwords at any given time. These are a few such words that have the industry buzzing right now!

Technology plays a pivotal role in the way modern businesses function, and as a result it carries some element of risk. An example of this is how companies store electronic records. While the implementation of measures that are designed to provide greater ease of use and organization for a business’ employees make business move faster, it also makes it that much easier for a hacker to locate and steal data. Small and medium-sized businesses, in particular, are vulnerable, as they may not have dedicated IT security.

Every business is searching for ways to improve productivity. There are now quite a few methods being used to boost the amount that each employee can accomplish, many of which revolve around technology. Admittedly, some of these methods may not be attainable for the average SMB… yet. However, as technology advances you may find yourself able to leverage some of these productivity-enhancing tools to improve the look of your bottom line.

Someday, You Could Have Smart Desks
For instance, smart desks. By connecting to the company’s local-area network, these Internet-of-Things workstations can track the behaviors of your employees to help improve their health. We’ve all heard that it is better for the human body to stand up than sit at their desks, but how many people actually do? A smart desk helps to solve this problem by alerting its occupant when to stand. Furthermore, smart desks can serve as a health monitor for an employee, allowing health issues to be caught preventatively, potentially reducing time out of the office and the amount of missed productivity.

On the topic of furniture, offering employees adjustable office furniture to use will reduce the amount of discomfort employees will experience as they attend to their responsibilities.

Yes, Television Can Be More Than a Distraction
If handled correctly, keeping a few televisions in the office can be a benefit to your employee’s productivity. After all, they don't necessarily have to be playing an afternoon soap opera or reality show. Use a television to display important company matters, like upcoming meetings, deadlines, KPIs, sales wins, and other business subjects to keep goals and deadline top-of-mind for employees. In fact, these displays can even help to inspire a little friendly competition in the office, as different departments see each other being more productive and feel the need to measure up.

There’s also a lot to be said about the value of video conferencing. If an employee needs to be two places at once--like in a critical meeting while also across the country attending an important conference--a video conferencing program can allow them to do both.

Work Smarter to Work Harder
Of course, there are plenty of other tools available to make being productive a simpler prospect for your employees. Automation can eliminate manual tasks to free up resources. After all, the more time an employee has to spend initiating a data backup or some other day-to-day. critical, but time-consuming task, the less time they can spend producing some benefit for the company.

It is also crucial that your employees are working with the solutions that will benefit their productivity the most. This means that they aren’t dealing with outdated hardware and software that experiences issues and hang-ups, and are equipped with the means to achieve optimal output. Ensuring that your technology is up-to-date and well-maintained can have a big impact to how well they work, and as a result, how well your workforce can do their jobs.

For help with creating a plan that ensures maximum productivity for your entire office, reach out to Telesys Voice and Data. We can help you implement the necessary components to ensure your office remains productive. Give us a call today at (800) 588-4430.

It’s difficult to put a value on your organization’s technology solutions. While you might be tempted to assign a monetary value based on how much it all saves you, you also need to examine how much it costs you in the long term. Can you optimize your network even more than it currently is? Can you even keep track of the countless moving parts of your IT infrastructure? Managed IT might be able to help.

Quick question for you: how many email accounts do you have? How many do you have to regularly check? How many different platforms do they utilize? If there’s too many, important communications are easy to miss in the ensuing mess of messages. Fortunately, there are a few ways that this can be avoided, which we’ll review for this week’s tip.

It’s fascinating to keep an eye on the latest technological developments, and the excitement really builds when concepts once deemed farfetched make their way onto the marketplace. Here are four technologies that we’re super excited to get our hands on!

Let’s say you’ve got an email that you really need to crank out from home, and pronto. So, you whip out your laptop to get started, and that’s when you spot the menacing eyes of a toddler from across the room. What do you do? Is it even possible to use a mobile device once a toddler has it in their greedy little sights? For this week’s tip, we’ll explore your options.

If you use Google Drive as your preferred cloud provider, you know that it’s a dynamic service that offers everything from word processing to spreadsheets to file storage. However, there are many other ways to use Google Drive that you may not even be aware of. Here are three secret tips that can help you get a little more value out of Google Drive.

One of the most high-profile hacking attacks in the United States struck last year when the Internal Revenue Service (IRS) was breached. 464,000 Social Security numbers were swiped; enough to file 101,000 tax returns using false personal identification numbers. Every organization can learn how to better protect themselves during tax return season, especially since you have so much on the line every year.

You might use the Internet and connected technology for most parts of your life, but do you understand the finer details of how these devices work? How do they receive information that is stored so far away, perhaps on the other side of the planet? This is done via a web server, and it’s a fascinating piece of technology!

No matter how hard some organizations may try, the technology solutions that a business leverages simply aren’t meant to last forever. You may have noticed that some of your systems are less effective than they once were, and that your competition seems to be playing with a different set of rules. Sounds like it’s high time you implemented a few upgrades.

Whether you like it or not, millennials (those reaching young adulthood around the year 2000) make up a significant portion of the workforce. Appropriately leveraging their skills is going to become a big part of succeeding as a business, but millennials are known for their tendency to hop from job to job as opportunity calls. How can you keep your top millennial talent from jumping ship? You can start by offering the latest technologies.

All businesses need to use some sort of technology to keep their operations moving forward. Yet, it’s often difficult to gauge how new solutions will function with your current systems. You need to take your options into careful consideration before making such an important choice, and only an analysis of your current setup will help you ensure the success of your new technology.

Email is (and has been) a prime method of communication for businesses of all sizes. With email comes a whole slew of issues that are essentially synonymous with the technology; spam, information overload, phishing, and information privacy. Even Texas small businesses that only do business locally are at risk of these issues. Personal email accounts are equally at risk. Employing proper precautions and practices whenever communicating via email is very important to prevent the risk of security compromises, monetary loss, and even legality issues.

Email is a solution that needs to be protected, lest you expose important information to any onlookers while messages are in transit. Encryption is one of the key ways you can make sure that your messages are safe, but email hasn’t always used this method to secure messages. In fact, it wasn’t until relatively recently that encryption became a staple of the major email providers.

We all know how to use the Internet (you’re here now, after all), but there are a lot of hidden secrets to it that far fewer people know. Today, we’ll let you in on five of them to try and make some basics a little easier.