Fundamentally, business is simple: if you take in more revenue than you have expenses, your company is a success. There are just so many elements to manage to ensure that revenues outpace expenses that it becomes difficult to ascertain what you can do to cut costs and see a higher degree of profitability for your efforts.
Does your business have trouble with managing and maintaining your technology? If so, you’re not alone. Many small businesses struggle with even the most basic elements of IT maintenance. Wouldn’t it be nice if you could just take this responsibility and shift it off of your employees? The best way to approach technology maintenance is to implement managed IT services.
Small businesses often neglect IT maintenance because they can’t afford to hire in-house technicians. These kinds of skills are in high demand, which often means that small businesses--with their limited budgets--have trouble finding technicians that they can afford. Furthermore, these skills might be region-locked, meaning that they are more difficult to find in certain areas than others, making it challenging to find the skills you need, when they’re needed.
A lot of businesses tend to do one of two things: have their current employees (who aren’t trained IT technicians) perform most of the work, or they simply don’t get the work done at all. Both of these situations are far from desirable. Either the work will get done poorly, or the work doesn’t get done at all. In fact, a project implementation gone wrong could be even more costly if it has to be redone, putting even more pressure on your organization.
In these types of situations, it’s helpful to have someone you rely on to get the work done right. Managed IT services allow small businesses to take advantage of many services that allow them to focus on creating revenue, rather than managing technology. Your company can leverage all of the great technology solutions that larger businesses don’t think twice about. Whether you need supplemental technology maintenance or full-on management of your in-house network, Telesys Voice and Data has you covered.
We offer several services to small businesses in your area, including:
Does your business need help managing technology? Telesys Voice and Data wants to make sure that you’re always on top of your technology maintenance. To learn more, reach out to us at (800) 588-4430.
How does your organization manage its IT? For some businesses, it’s not an easy choice or even a remotely affordable one. Some companies are forced to endure subpar services from break-fix IT providers that don’t necessarily have the tools available to prevent issues from happening. Others try to prevent issues from evolving into major concerns. These others are the organizations that have the right idea behind technology maintenance.
Yet, this preventative maintenance can seem a little intimidating to business owners on a budget. The break/fix method to IT maintenance is designed to provide organizations the service that they need when they are having trouble keeping their technology in proper working order. This could be something as simple as an email access issue, or a major problem like a hardware failure. Regardless of the issue, businesses would pay out massive amounts of funds just to purchase IT support whenever it’s required.
The problem with this approach is that it is rather passive until disaster strikes. Let’s say that your business has a major project to complete or deadline to meet, but you can’t accomplish this due to networking complications or hardware failures. You have to wait for a technician to arrive on-site to address the issue, and during this timeframe, your employees are being paid to sit around and wait for the issue to be resolved--all so they can do their jobs. This is how break-fix IT works. Your organization is basically a time-bomb when your technology isn’t maintained properly. It’s only a matter of time until you experience a crippling issue that completely derails productivity and costs your business an arm and a leg.
A better way to handle business-level IT support is by implementing what are known as managed IT solutions. By working with a managed service provider, your organization can take advantage of services previously anathema to it--namely, preventative solutions that aim to keep issues from happening in the first place. You can get all of the services that your organization has long-desired, but in a more conveniently priced way. You can achieve enterprise-level network security, back up your data with cloud-based data backup and disaster recovery solutions, and remotely apply patches and security updates so that your hardware and software are always in proper working order. All of these solutions require a dedicated IT technician who can properly manage them, and Telesys Voice and Data can provide this expert level of service.
Perhaps the best part of managed IT is that it is much more affordable than traditional break-fix IT services. Since managed IT allows for smaller and more affordable monthly payments, it’s easier to handle than the large up-front expenses accrued by sudden charges made by break-fix IT services. Furthermore, since you won’t have to pay for downtime, you’ll save a considerable amount of capital regardless of which services you implement, as they will be implemented with the intention of keeping issues to a minimum.
Does your organization need help with technology management? If so, Telesys Voice and Data can help. To learn more, reach out to us at (800) 588-4430.
Technology maintenance and management is one of the major pain points of all businesses, but it comes more easily to large organizations that have large budgets. Unfortunately, small organizations are often left out, placing such an important aspect of managing their business on the back burner. How, then, can you take advantage of proactive IT maintenance without breaking your budget?
SMBs often have a lot of work on their plates due to having smaller workforces. Thus, something as important as IT gets put on hold in favor of the day to day responsibilities. The problem with that is if IT is not managed properly, it will result in downtime. One would think that adding a few heads to focus on technology management would be a solution, but adding salaries to your budget can be an expensive endeavor. Ultimately, there’s a better way.
Before you consider hiring technical staff, let’s have a conversation about managing your technology so you don’t need to put your focus on it. If you’ve been burned in the past by your regular computer repair person, we get it, which is why do things differently. Ordinarily, a business seeking computer support would suffer from what’s known as break-fix IT. This is a type of maintenance that your business seeks out when it’s suffering from broken technology.
When your technology doesn’t work properly, you will seek out assistance. The break-fix IT provider will then dispatch someone to resolve your problem. They will finish their work and you’ll pay any support fees that you’ve accrued (sometimes this includes travel time, an hourly budget, parts, service fees, etc.). This type of IT maintenance is more reactive than proactive, as it responds only when you are currently experiencing problems rather than preventing them in the first place.
At Telesys Voice and Data, we pride ourselves on proactive IT maintenance. This type of managed service can remotely monitor and resolve most issues that your organization encounters before they evolve into bigger, more expensive problems. An example of this is actively monitoring your network for signs of hardware failure, then proceeding to assist you with replacing the problematic hardware before you deal with downtime. It’s just one way that your business benefits from proactive IT maintenance.
Thus, as long as it’s covered in your service level agreement, managed IT expenses will continue to be much easier to budget than the costs associated with break-fix technology maintenance. Outsourced IT services from Telesys Voice and Data can be your first step toward optimizing your business’ operations and taking the strain of IT management off of your capital budget. To learn more, reach out to us at (800) 588-4430.
In the natural course of doing business, an owner/operator will have to face many difficult situations, but none of these situations are as difficult as asking them to determine whether or not to close the doors of the business for good. Many problems could cause a business to fail, but it has to hurt the failing owner a little more when the solution for the problem was not only within his/her reach, it was affordable.
It’s a far too common scene in businesses: an employee is working on an important project when their workstation starts acting up. Flustered, they call in the IT department, but they won’t be able to make it up to them for an hour at least. So, what’s a worker to do? Just sit there and wait? With a Help Desk solution, this wouldn't be an issue.
A business’ critical operations aren’t something that can be casually postponed. Therefore, any issues that present themselves must be attended to as quickly as possible in order to avoid wasted time and lost productivity. A Help Desk solution allows an employee to call in the cavalry, so to speak, the moment something begins to go wrong.
Once the employee contacts the help desk representative, the underlying issue can be identified, rooted out, and resolved. This can all be accomplished without disturbing other members of the business. The employee’s coworkers will not need to be disturbed by a member of the IT team coming up to troubleshoot the problem, and IT will have one less distraction from their innovating responsibilities to deal with this problem.
Finally, the employee will be able to return to their work much more quickly and easily than they would otherwise--minimizing the effects of the issue on all fronts.
If a comprehensive Help Desk solution sounds like it would be a welcome addition to your support, let us know! Reach out to us at (800) 588-4430 for more information today.
A server is a necessary component of any business’ IT infrastructure, as its job is to make sure that information and policies are distributed the way they need to be across a network. Once, servers had to be on-site in order to work, there is now the option to have a cloud-hosted virtualized server. Which of these is right for your needs? Let’s do a quick comparison to find out.
With data looked on as more of an asset than ever organizations are finding that their data backup and recovery system needs to be comprehensive. By knowing more about backup and recovery, you stand to be able to plan the solution to meet your company’s needs. Today, we will look at the different types of data backup and introduce you to four terms you need to understand.
Any business in operation today needs to keep modern realities concerning cybersecurity at top-of-mind if they are going to successfully maintain the business going forward. One major issue to be cognizant of is the increasing prevalence of phishing attacks.
While smartphones and tablets can help businesses quite a bit, they can also be quite detrimental to their success. If you can get past the issues related to employees bringing their own devices to the workplace, then you’ll be able to save a considerable amount of time and resources on device procurement, but you certainly want to make sure you have a mobile device management policy put in place first.
Windows 10 calls on the success (and failures) of previous versions of the operating system to deliver a truly dynamic solution to users. To get the most out of your Windows 10 workstation, we recommend following these five tips. They are simpler than you might think, and you can get unprecedented value out of them.
I have a question for you: when did you last examine the bandwidth that your business Internet package provides you? This is a very important consideration to make, for the sake of your productivity. This week, we’ll offer a few tips on how the proper bandwidth can help you get much more out of your IT solutions.
When you’re talking about something to do with a computer, you’re going to start hearing about some word that ends with “-ware.” You could probably list off a few yourself, but have you ever stopped to think about why they’re all described as “something-ware?” For this week’s Tech Term, we’ll take a peek at why we refer to things that way.
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