Four Questions to Ask Your Cloud Provider

The cloud has revolutionized the way that businesses approach computing. Companies can implement solutions in a flexible and accessible model that makes it much easier to take advantage of technology solutions. Yet, you should know that not all clouds are the same, and you can’t treat them as such. Here are four questions that you need to ask your cloud provider about the services that you’ve been rendered.

What is Your Business Responsible For?
Depending on the cloud provider that your business goes with, you’ll want to know exactly what their responsibilities are. For example, the cloud provider might be responsible for security to a certain degree, with the rest of the responsibility being shared with your organization. How can you best protect your organization if you don’t know who is responsible for what? You should clearly outline the responsibilities of both your cloud provider and your own organization.

What Type of Cloud Security Do You Need?
You’ll inevitably have different cloud-based services that you take advantage of. Whether it’s an Infrastructure as a Service type of solution or a Software as a Solution approach to cloud computing, your security needs will change. Your cloud provider should be able to adapt to the needs that your business has.

What Kind of Training is Offered?
It’s great if you know how to use your business’ cloud solution, but what about every other one of your employees? While you could spend all the time to make sure that your business’ employees know how to work with your cloud services, why should you waste the time doing so if your cloud provider offers it for you instead? The more time you can save, the more money you can save. Furthermore, cloud training shouldn’t be limited to during the implementation process; instead it can be used incrementally to keep everyone up to date on the latest and greatest practices.

How Much Visibility Do I Get?
In this case, visibility can be defined as insight into how your business’ data is stored, managed, and secured. Depending on the type of cloud provider and services you work with, you’ll have varying data visibility. For example, a small business might have limited control over its business’ data. On the other hand, a larger enterprise or corporation is trusting the cloud provider a lot with their patronage. This patronage also offers a considerable insight into the way that your data is being used.

If you want a cloud provider that offers complete and total transparency, Telesys Voice and Data can help. To learn more, give us a call at (800) 588-4430.